What To Do
Most of the time, help doesn't arrive wearing a uniform. It arrives wearing the same wristband as you. When something goes wrong, it's usually friends, strangers, or the people stood nearby who step in first. This space is here to show what you can actually do while help is on the way. Simple actions that keep someone safe, calm and if called for, breathing. People already want to help. We just give you the knowledge and confidence to do it properly. Take a few minutes now while you're sat chilling so if the moment ever comes where someone needs you to step up, you will feel ready to step in.
Get urgent help if any of these are true: unresponsive, not breathing normally, seizure, very hot and confused, severe breathing trouble, severe allergic reaction, or you suspect alcohol or drug poisoning.
999Miss K’s 60-second quick check
1) Safe to approach? 2) Do they respond? 3) Are they breathing normally? If they’re not responding and breathing isn’t normal, call 999 and start CPR. If they’re breathing normally but not responding, recovery position and get medics.
Jump to the situation
Tap a topic. Each section tells you what you’ll see, what to do now, what not to do, and when to get urgent help.
Recovery position (video guide)
If they’re breathing normally but not responding, get them on their side to protect the airway. This is a proper mate skill. Learn it once, you’ll use it forever.
What to say to 999 (quick script)
- Where you are: festival name, entrance, stage, landmark, nearest staff point.
- What’s happened: “Person collapsed / not responding / seizure / overheating.”
- Breathing: normal / not normal / unsure.
- Conscious level: awake / confused / not responding.
- Key risks: very hot, chest pain, head injury, heavy vomiting.
- Age/sex: approximate if unknown.
- What they took (if known): alcohol, pills, powder, ket, weed and when.
- What you’re doing now: cooling, recovery position, CPR started, AED on the way.
What to tell festival medics
- Timeline: when symptoms started and how fast it changed.
- Symptoms: seizure length, vomiting, confusion, overheating, breathing changes.
- Substances: what, how much, and last dose time (if known).
- Medical info: asthma, diabetes, epilepsy, allergies, meds, recent illness (if known).
- Injuries: fall, head knock, cuts, burns.
- Actions taken: cooling, water sips, recovery position, CPR and AED use.
- Any ID or wristband info if available.
Not responding
What you’ll see
- No response to voice or a gentle shoulder tap.
- Breathing absent, gasping, snoring-like, or not normal.
- Blue or grey lips, or they look like they’re fading.
What to do now
- Call 999 on speaker. Send someone to festival medics and an AED.
- Check breathing for 10 seconds max.
- If breathing is not normal, start CPR.
- If breathing is normal, recovery position and keep checking.
Don’t do this
- Don’t leave them alone.
- Don’t wait and hope it passes.
Seizure
What you’ll see
- Rhythmic jerking or stiffening.
- Loss of awareness, collapse.
- Afterwards: confusion and exhaustion.
What to do now
- Move hazards away. Cushion the head.
- Time it.
- When it stops, check breathing. Recovery position if breathing normally.
Get urgent help if
- It lasts 5 minutes+, repeats, or they’re injured, or breathing problems follow.
Heat problems
What you’ll see
- Feeling rough from heat: headache, dizziness, nausea, heavy sweating.
- Red flags: confusion, collapse, very hot skin, seizure.
What to do now
- Shade or cool area. Remove extra layers.
- Cool them: fan, cool water, cool packs to neck, armpits, groin.
- If fully awake: small sips of water.
Get urgent help if
- Confusion, collapse, seizure, or very hot skin.
Too intoxicated, too fast
What you’ll see
- Very drowsy, hard to wake, slipping in and out.
- Slow or irregular breathing, repeated vomiting, seizure.
- Sudden extreme intoxication.
What to do now
- Call 999. Put phone on speaker.
- On their side if vomiting or very drowsy.
- Stay with them and keep checking breathing.
Asthma support
What you’ll see
- Wheezing, coughing, chest tightness, struggling to speak.
What to do now
- Sit upright. Loosen clothing.
- Help with their reliever inhaler if they have one.
- Get welfare or medics.
Get urgent help if
- Worsening, too breathless to speak, blue or grey lips, or inhaler not helping.
Head knock red flags
Get urgent help if
- Loss of consciousness, seizure, repeated vomiting, worsening headache, confusion, weakness or numbness.
Campsite burns
What to do now
- Cool under cool or lukewarm running water for 20 minutes.
- Remove jewellery near the burn (if not stuck).
- Cover with cling film or a clean non-fluffy dressing.
Don’t do this
- No ice. No creams. Don’t pop blisters.
Quick reality check
Educational information only. Not a substitute for medical advice.
Educational use only. Not medical advice. If someone is unwell or at risk, seek professional medical help or call 999 in an emergency.